As a culture, we are obsessed with convenience and efficiency. We invest hard-earned money to streamline communication via technology, we load those devices up with countless apps to increase productivity, we utilize time trackers and to-do lists and spreadsheets and project management tools – and yet somehow, still end up with the sense that we could be managing our time more effectively.
Today’s consumers are powerful. With so many fingertip-choices and reviews right alongside them, the hospitality industry isn’t just under a microscope, it’s under constant surveillance. For those with a properly aligned inner disposition, this advanced level of scrutiny is a welcome spotlight – however, it goes beyond just how guest are treated: it’s about being a gracious host in every aspect of business, even in life.