Providing a personalized guest experience has become a popular buzzword in hospitality trends.
Today’s travelers are looking for more unique travel experiences, and they want to be regarded as more than a booked room. A personalized experience translates to guests feeling as though they received better service. In fact, 70 percent of hotel guests reported having a positive experience when personalization was used. This means they’re more likely to come back. So, how can your hotel or resort take steps to deliver a more personalized experience.Read More