An app can help a hotel enhance the guest experience. It’s a way to increase self-service and saving time – which guests interpret as deeper, better service. App makers agree. A customer is communicating their loyalty if they download your app.
It’s a busy moment at the front desk. More guests are waiting to check-in than there are staff members to assist them. What are they doing – hopefully, patiently – while they wait? It’s likely something involving a mobile device.Read More