Hotel lobby front desks are no longer desks or located at the front.
It made perfect sense. Your first stop when checking into a hotel was the front desk. You had to collect your key and room number. But, you also might have needed to provide a credit card for incidental charges like the mini bar. Oh, and what’s the WiFi code?
Technology has rendered the concept of the hotel front desk nonsensical. Marriott, for example, now lets you check in up to two days before your arrival, skipping the front desk in favor of a direct route to your room. Your smartphone is the room key, and you can just tap on an icon to request the toothbrush you forgot to pack.Read More